Frequently Asked Questions about Doconut.app 📄🔍
8/2/2024

Frequently Asked Questions about Doconut.app 📄🔍

Learn everything about Doconut.app in this comprehensive FAQ guide. Discover our features, supported formats, privacy policies, and more. Get answers to all your questions about Doconut.app!

Welcome to Doconut.app. Whether you are a professional, a student or someone who was just sent a file they cannot open, this is a free viewer that opens it in your browser. This FAQ answers the questions people actually send us: what it opens, how big a file can be, and what happens to it afterwards.

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Frequently Asked Questions about Doconut.app \U0001F4C4\U0001F50D

What is Doconut.app?

Doconut.app is an free online document viewer designed to support various file types. It allows users to upload and view documents without the need for registration or payment. Our platform is built with user convenience in mind, providing an intuitive interface and a secure environment for handling documents.

Is Doconut.app Free to Use? 💸

Yes, our website is completely free to use! We believe in providing easy access to document viewing without any cost. You can upload and view various documents without the need for registration or payment. We also prioritize your privacy, ensuring that no personal information is collected or shared.

Supported Document Formats 📂

At Doconut.app, we understand the need for versatility in document viewing. That's why we support a broad range of formats:

Text Documents 📝

Our free online document viewer handles popular text formats, including DOC, DOCX, and PDF. Whether you're reading a report, a thesis, or an e-book, Doconut.app makes it easy to access your text documents.

Spreadsheets 📊

For spreadsheet enthusiasts, we support XLS, XLSX, and CSV formats. This ensures that you can view and analyze data, financial records, or any other spreadsheet-based information effortlessly.

Presentations 📈

Need to review a presentation? Doconut.app supports PPT and PPTX files, allowing you to view slideshows and presentations with ease.

Images 🖼️

Image files like JPG, PNG, and TIFF are also supported. Whether it's a photograph or a scanned document, you can view images in high quality.

Specialized Formats 🧩

We also handle more specialised formats, such as VSDX (Visio diagrams), DWG (CAD drawings) and EML (email files).

Altogether the site accepts 73 file extensions across seventeen viewers. The one notable absence is DICOM: .dcm and .ima are deliberately left out of the free viewers, because medical imaging belongs to a separately licensed plugin of the .NET SDK.

Privacy and Security Policies 🔒

The short version: your file is deleted after you view it, and there is no account for it to be attached to.

Data Storage and Sharing 🚫

When you upload a document to Doconut.app, it is processed in real-time and not stored on our servers. After viewing, the file is immediately deleted. We do not access, read, or share your files with any third parties, ensuring that your data remains completely private and secure.

Security Measures 🛡️

Your upload travels over HTTPS, so it cannot be read in transit, and the file is deleted when you finish viewing it.

The strongest thing we can tell you is what is absent rather than what is present: because nothing is retained, there is no archive of your documents to be breached, and no account history to be exposed. That is a real protection, and it is also not the same as a certification. Doconut holds no ISO 27001 certificate and no SOC 2 report. If your document is regulated, the right answer is to keep it inside a system your own organisation controls.

Troubleshooting Document Viewing Issues 🛠️

Occasionally, users may encounter issues when viewing documents on Doconut.app. This section provides guidance on resolving common problems.

Unsupported File Types ⚠️

If you encounter issues viewing a document, it could be due to unsupported file types. While we strive to support a wide range of formats, some specialized files may not be compatible. We continually update our platform to support more formats, but some files may still pose challenges.

Mobile Device Compatibility 📱

Doconut.app is designed to be fully responsive, and works the same on a phone as on a desktop.

Responsive Design 📐

Our platform's responsive design adapts to different screen sizes, making it easy to view documents on smartphones, tablets, and desktops. This flexibility ensures that you can access your files anytime, anywhere.

User Experience on Mobile 🌐

We prioritize user experience, providing a mobile-friendly interface that retains all functionalities. Whether you're zooming in on details or scrolling through pages, our free online document viewer delivers a smooth experience on smaller screens.

Support and Customer Service 🤝

Our dedicated support team is here to assist you with any issues or questions.

Contact Methods ✉️

You can reach us through our Contact Us page, where you'll find various ways to get in touch. We offer email support and a contact form for your convenience.

Response Times ⏱️

We strive to respond promptly to all inquiries. Our team is committed to providing helpful and timely responses to ensure your experience with our platform is smooth and enjoyable.

User Feedback and Feature Requests 💬

We value user feedback and are always looking to improve our platform. If you have suggestions or feature requests, please let us know. Your input helps us enhance our service and better meet your needs.

File Size Limits 📏

There is no single limit for the site. Each viewer sets its own, so the number that matters is the one for the format you are opening:

LimitFormats
25 MBPDF, PSD, TIFF, Visio, EPUB, and both image viewers
20 MBExcel, PowerPoint, Project
15 MBWord, RTF
10 MBCAD (DWG, DXF, DGN), email
5 MBText, XML, HTML

Over the limit, the upload is refused rather than left to fail slowly. There is no paid tier that lifts it and no way to request an exception, so if your file is larger, the practical options are to reduce it or to open it in an application that runs on your own machine.

How can I get support if I encounter an issue? ❓

If you encounter any issues or have questions, we are here to help. Visit our Contact Us page to find various ways to reach out to our support team. We offer email support and a contact form for your convenience. Our team is dedicated to providing prompt and helpful responses to ensure your experience with our platform is smooth and enjoyable.

Conclusion 🎉

That is the whole product: pick a file, read it, and it is gone when you close the tab. No account, no cost, and a size limit that depends on the format.

If what you actually need is this rendering inside your own application rather than in a browser tab, the same engine is sold as a .NET SDK on Doconut.com.